Shipping policy

At Uday ceramic, we are committed to delivering your orders safely and on time. Please review our shipping policy below for complete details.

1. Shipping Methods

We offer reliable shipping through trusted logistics partners across India.
Available shipping options may include:

  • Standard Delivery
  • Express Delivery (if available at checkout)

Shipping methods may vary depending on your location and product availability.

2. Order Processing Time

  • All orders are processed within 7 days after payment confirmation
  • Orders are processed on business days only (excluding weekends and public holidays)
  • In case of high order volumes, processing times may be slightly delayed

3. Delivery Timeframes

  • Estimated delivery time: 1 to 3 days from the date of dispatch
  • Delivery timelines may vary based on your location, accessibility, and courier service

Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on:
    • Delivery location
    • Order size/weight
  • Free shipping may be offered on selected products or order values (if applicable)

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details
  • You can track your order using the provided tracking link

If you do not receive tracking details, please contact us at udayceramic54@gmail.com

6. Delivery Issues & Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Logistics or courier issues
  • Remote or inaccessible locations
  • Public holidays or unforeseen circumstances

Important:

  • Please ensure your shipping address and contact details are accurate
  • We are not responsible for delays caused by incorrect information provided by the customer

7. Damaged or Missing Items

  • Please inspect your order at the time of delivery
  • If you receive a damaged or incomplete order, contact us within 1 to 2 days at udayceramic54@gmail.com
  • Provide photos/videos and order details for quick resolution

8. International Shipping (If Applicable)

  • Currently, we do not offer international shipping
  • If available:
    • Delivery timelines and charges will vary by country
    • Customs duties, taxes, or import charges (if any) are the responsibility of the customer

9. Contact Us

For any shipping-related queries, feel free to contact us:
📧 udayceramic54@gmail.com