Refund policy

At Uday Ceramic, we strive to ensure customer satisfaction by offering high-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return:

  • The product must be unused, undamaged, and in its original packaging
  • The item must be in the same condition as received
  • Proof of purchase (invoice or order confirmation) is required
  • Returns must be initiated within the specified return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within 7 days from the date of delivery
  • Any return requests made after this period may not be accepted

3. Refund Process

  • Once your return request is approved, you will receive instructions via email
  • After the product is received and inspected, we will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to the original payment method

Refund Timing

  • Refunds are typically processed within 15 days after approval
  • The time it takes for the refund to reflect in your account may vary depending on your payment provider

4. Exchanges

  • We offer exchanges for products that are defective, damaged, or if you received the wrong item
  • Exchange requests must be made within 7 days of delivery
  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 2days of delivery at udayceramic54@gmail.com
  • Share clear photos or videos of the issue along with your order details
  • After verification, we will arrange for a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, installed, or altered
  • Items damaged due to improper handling or installation
  • Clearance or sale items (unless defective)
  • Customized or special-order products (if applicable)

7. Return Shipping Costs

  • Return shipping costs may be:
    • Customer-paid, unless the product is defective or incorrect
    • Covered by us in case of damaged, defective, or wrong items
  • Original shipping charges (if any) are non-refundable

8. Contact Us

For any return or refund-related queries, please contact us at:
📧 udayceramic54@gmail.com